Tribal Motorsports is an online dealership so there are no physical locations. Our online HQ is located in Arkansas and we ship out of distribution centers throughout several different states all across the country.
Tribal Motorsports is a drop-shipping only dealership, therefore we use LTL shipping companies to deliver these to any residential address in the country.
Why we may have slightly higher prices is because you are not only buying one of these products from us but you’re buying into the Tribal Family which means you will always be taken care of and put first. We are the highest rated online dealer in the country, which can be seen from our reviews. We value customer service and the satisfaction of our customers first.
We are a US based company -- we have a passion for the outdoors and making that the same for our consumers with these products. Tribal Motorsports has different specialized departments to ensure you have an optimum pre-purchase and post purchase experience. Most company's are owned by manufacturers based out of China, so there is a lapse in cultural understanding and communication with customers.
With TMS, we aim to provide you with a modern and affordable purchase experience without any hassle.
Our phone lines and online chat boxes are open Monday-Friday from 9am to 5pm (CST). Our phone lines do close on the weekends but our website remains open 24/7. If you have questions after hours, you can e-mail the following list of e-mails:
We have a phone line: 888-500-0145, an online chat box for Sales/Customer Service related inquiries. Also we have an email for customer service: tribalmotorsportsusa@gmail.com and an email for tech/part warranty related inquiries: support@tribalmotorsports.com.
You sure can! For financing we are partnered with a third party company called Affirm. It typically takes above a 500 credit score, and it will tell you immediately if you get approved or not.
For more information click on the financing tab at the top of our website.
Once you get to the “Payment” section of checkout, you may choose “Affirm Monthly Payments” to begin the application. Alternatively, on each product page, you can click on the "Pre-Qualify" button near the "Add to Cart" button.
The quick answer is no, unless you order a fully assembled vehicle. The manufacturers are the ones who actually make, package, and ship these from our distribution centers, therefore we never physically have these products, instead we just wholesale these to the consumer.
These products are great bang-for-your-buck. They are all "off-brand" products which make the prices affordable. When it comes to how long they will last, these can last for years if they are properly maintained. For example, changing the oil when it’s due, starting the engine from time to time during cold seasons, replacing parts that may have been damaged on riding, and performing routine inspections of the connection points, joints and bolts.
Yes, we should always have parts in stock or have access to getting them! If you do need parts and they happen to be out of stock, we back order it for you and it is sent as soon as the part arrives in the US.
There is! This link should take you to available owners manuals and parts diagrams for particular products. If you do not see the resources you need in our customer help center, please let us know. We are slowly building up our owners center library and will work to communicate with the manufacturer to acquire what you need.
The standard manufacturer warranty that comes with the products lasts for 90 days from the day you receive your product. If you bought an extended warranty, you simply add the length of time you extended your warranty for to the standard 90 day warranty.
The warranty covers NON-WEARABLE PARTS and manufacturer defects. Proof of the defect will be required as well as the VIN number of the product you bought for us to file a claim with manufacturers. We are on your side and pride ourselves in negotiating to get parts covered for no cost for our customers.
Tracking numbers may take 2-3 business days to update or to be activated due to our suppliers getting shipping coordinated or the shipping company to update their system.
Shipping times vary depending on what state we ship to. Because our main distribution centers are located in the south, it may take longer to get to a northern resident than it would for a southern resident. Standard shipping is 6-8 business days. Express shipping is 3-5 business days.
First, to define "processing" -- processing is the act of retrieving the unit you ordered from a warehouse, creating a "bill of lading" (special form that must be created for it to be shipped with LTL freight), and then preparing the vehicle(s) for shipment (e.g. wrapping in protective material and strapping down to a pallet).
Processing may take up to 1-3 business days for your order to be ready for shipping. However, we do offer “Rush Processing” for an additional $29!
After the product has been opened and assembled you cannot return it for a full refund under any circumstance because it has been then deemed as “Used”. However, we have a very capable warranty team who will be able to help you identify problems with parts and get new parts sent to you!
Titles may take anytime from 2 weeks to about 4 weeks of the initial order date for you to receive them. You must fill out our title request form AFTER receiving your vehicle for us to request a title be printed with the manufacturer.
If your title has not arrived by week 3 from the initial order date, please fill out the form linked below and we will get the supplier/manufacturer to ship a new one to you directly in the mail. This is a tedious process with a lot of moving parts, sometimes this can result in a long wait period to receive your document (3-4 weeks during normal seasons, 4-6 during high volume seasons e.g. Christmas)
